New Britain Directory Contacts
The New Britain phone directory brings together contact information for city government, public safety, and local services in one of Hartford County's largest cities. New Britain maintains a full set of city departments that handle permits, public works, records, and community programs. This page lists the phone numbers you are most likely to need when reaching out to New Britain city offices. It also covers court contacts, public records access, and links to state-level tools that supplement the local phone directory. If you need to reach a New Britain government office, this is where to start your search.
New Britain City Hall Contacts
New Britain City Hall is at 27 West Main Street, New Britain, CT 06051. The main number is (860) 826-3300. This line connects to the switchboard, and operators can transfer you to any department. The mayor's office is reached directly at (860) 826-3301. City hall hours run Monday through Friday during standard business hours, and most departments keep the same schedule. The building is easy to find in the center of town, and on-street parking is available nearby.
The city clerk can be reached at (860) 826-3310. This office handles vital records, public records requests, and document certification. The New Britain city clerk follows the requirements of CGS §7-109, which governs the duties of town and city clerks across Connecticut. If you need a birth certificate, marriage license, or copy of an official city document, the clerk is the right person to call. The office also processes FOI requests under CGS §1-210.
New Britain's city hall is the nerve center of its phone directory. Almost every department is housed in or near this building. If you get lost in the phone system or transferred to the wrong office, ask to be sent back to the main switchboard and they will try again.
New Britain Department Phone Numbers
The police department non-emergency line is (860) 826-3000. This number handles reports, community inquiries, and general police business. For emergencies, dial 911. The police department also has divisions for records, detective services, and community policing that can be reached through the main number. When you call, the front desk can connect you to the division you need.
Other New Britain departments are reachable through the city hall main line at (860) 826-3300. The switchboard can transfer calls to public works, parks and recreation, the health department, tax office, and other city offices. Direct numbers for specific departments are listed on the city website, but the main line always works as a fallback.
Key New Britain phone directory numbers:
- Main City Hall: (860) 826-3300
- Mayor's Office: (860) 826-3301
- City Clerk: (860) 826-3310
- Police (non-emergency): (860) 826-3000
The New Britain phone directory is smaller than what you find in Bridgeport or Hartford, but it still covers all the essential city services. Each office listed above connects to real people who can help or transfer you. Do not hesitate to call even if you are not sure you have the right number.
Note: The New Britain city website at newbritainct.gov lists additional department numbers that may not be shown here, including specialized offices and seasonal services.
Court Phone Numbers for New Britain
New Britain is served by the New Britain Judicial District courthouse. This court handles civil, criminal, family, and housing cases for the city and surrounding communities. Connecticut operates a unified state court system, so court phone numbers are managed by the judicial branch rather than the city. The Connecticut Judicial Branch website has contact information for each courthouse.
You can search case records for free at jud.ct.gov/lookup.htm. This online tool lets you search by name, case number, or date range. It covers most case types and is updated frequently. If you need to speak with someone at the courthouse, the clerk's office handles questions about filings, hearing dates, and document requests. The New Britain phone directory does not include court numbers since they are state-managed, but the judicial branch website fills that gap.
Legal aid organizations in the Hartford County area serve New Britain residents. Free and low-cost legal help is available through several nonprofits. The Connecticut Bar Association runs a lawyer referral service that can connect you with an attorney if you need representation. These services are not part of the city phone directory but are an important resource for residents dealing with court matters.
Public Records in New Britain
Public records access in New Britain follows CGS §1-200 and CGS §1-210. These statutes require Connecticut municipalities to make most government records available upon request. The city clerk at (860) 826-3310 handles the majority of records requests. You can ask for vital records, land records, meeting minutes, and other official documents. Some records may require a written request, and certified copies usually carry a small fee.
The New Britain city website posts some records online, including meeting agendas and approved minutes. For broader searches, the Connecticut state portal connects to databases run by various state agencies. The Secretary of the State maintains business registrations and commercial filings. Professional licenses can be searched using the eLicense lookup tool.
The New Britain city homepage shown below gives access to department contacts and online services for the city.
The website serves as the main online resource for the New Britain phone directory and city services.
If your records request is denied, you can file a complaint with the Freedom of Information Commission at ct.gov/foi. The FOI Commission investigates complaints about denied access and can order the release of public records. Most New Britain offices handle routine requests promptly, but the appeal process is available when needed.
How to Search New Britain Numbers
The fastest way to find a New Britain phone number is the city website at newbritainct.gov. Department pages list direct phone numbers, addresses, and hours. If you cannot find what you need online, call (860) 826-3300 and the switchboard will help. The main line is always staffed during business hours and can connect you to any department in the city.
For state agencies that serve New Britain, use the Connecticut departments and agencies page. This directory lists every state office with its phone number and website. Services like the DMV, Department of Public Health at portal.ct.gov/dph, and the judicial branch are all managed at the state level. The New Britain phone directory focuses on city services, and these state resources handle the rest.
New Britain is a compact city with a concentrated government structure. That makes its phone directory easier to navigate than bigger cities like Hartford or Bridgeport. Most departments are a single phone transfer away from the main number, and the city website keeps its listings current.
Hartford County Information
New Britain is located in Hartford County. Connecticut eliminated county governments in 1960, so there is no county office to call. However, county boundaries still apply to court districts, planning organizations, and demographic tracking. The New Britain Judicial District covers the city and nearby communities within Hartford County. State services organized by county use Hartford County as a geographic reference for the New Britain area.
The New Britain phone directory covers city contacts, but county-level needs like court services route through the state judicial branch. Regional planning and health districts also use county-based boundaries. If you need a regional number, the state portal is the best resource.
Nearby Cities
Several cities near New Britain have their own phone directory pages with local government contacts:
New Britain sits in the center of Hartford County and shares regional services with these communities. Court districts, health services, and emergency response sometimes cross municipal lines. Check the pages above for phone numbers specific to each town.
Note: Hartford is about 10 miles northeast of New Britain, and as the state capital, it houses state agencies that serve New Britain residents as well as the broader region.